Refund Policy

If you are a consumer, you may cancel a new membership within 14 days of your first payment and receive a full refund. Because the library is available to you immediately, we may deduct a fair amount for the days you had access before cancelling.

Outside the first 14 days, annual memberships are not automatically refundable. If something has gone wrong, write to us — we look at every request individually and will often refund the unused months when the service has not worked as promised.

Monthly payments already taken are not refunded, because you keep full access for the rest of that month. Cancel before your renewal date and you will not be charged again.

Cancel at any time from your account page. Your access continues until the end of the period you have already paid for, and nothing further is taken. You can rejoin whenever you like.

If you were charged twice, charged after cancelling, or charged and never given access, tell us and we will refund it in full — no questions asked.

Email terroirreceipie@gmail.com from the address on your account, telling us your plan and the reason. We reply within 3 working days, and approved refunds reach your card or bank within 5 to 10 working days, depending on your provider.